Heartland National TB Center
Web Site & Content Coordinator
February 2006 - Present

• Developed contents and most functionality for HNTC's current website, including:
  
  • Online course registration
  • Interactive training calendar
  • Searchable list of archived training presentations
• Currently converting HNTC website from ASP Classic to ASP.NET/C#, which will enhance users' ability to:
  
  • Create/update unique logins, passwords, and profiles;
  • Register for HNTC courses in TB prevention and treatment;
  • Order HNTC products;
  • Check the status of course registrations and product orders online;
  • (Un)subscribe to HNTC's email distribution lists; and
  • (Un)subscribe to TBeat, HNTC's quarterly newsletter;
  as well as HNTC staff's ability to:
  
  • Respond to online course registrations;
  • Generate reports online rather than those that currently rely on Office VBA and macros;
  • Update staff and equipment inventory lists; and
  • Produce more accurate and detailed website analytics reports.
• Created a complex Access application linked to SQL database tables that provide HNTC website content.
• Developed a complex Access application that enables HNTC educators to:
  
  • Confirm online course applicants (or place them on waiting lists) by updating pertinent SQL database records;
  • Generate participant spreadsheets that pull directly from the SQL database; and
  • Generate class rosters and name tags via Word mail merges connected to the SQL database.
• Developed a complex Access application that enables HNTC educators to:
  
  • Create new course speaker records;
  • Create and assign new presentation records to speakers; and
  • Populate the HNTC website's Training Archives page.
• Developed a complex Access application for recording medical consultation requests from within the 13-state Heartland region (AZ, IA, IL, KS, MN, MO, ND, NE, NM, OK, SD, TX, and WI).
• Currently upgrading this database via web services to feed directly into a web-based medical consultation database created by Southeastern National TB Center in Florida.
• Designed a large marketing poster for HNTC classroom use.
• Designed a large 3-pane marketing display for HNTC to use at conferences and trade shows.
• Repaired a webinar recording for HNTC's Training Archives page.

GEO-CENTERS, Inc. (now SAIC)
Sr. Technical Writer
October 2002 - October 2005

• Designed HTML wireframes for the Very Important Person Protection Support Activity (VIPPSA) application.
• Created and updated HTML wireframes for the Emergency Management Systems (EMSe) application.
• Wrote Installation, Quick Reference, Training, Administrator, and User Guides for the Emergency Management System (EMSe) application.
• Converted User and Administration Guides for the Emergency Management System (EMSe) application into Section 508-compliant web-based online help modules, using a single-sourcing environment.

NEON Systems
Technical Writer
August 2002 - September 2002

• Performed final PDF production on a collection of User Guides on iWave Integrator for various enterprise applications.
• Included a Master Index and full-text search capability.

Compaq Computer Corporation
Technical Writer
February 2002 - June 2002

• Created and updated illustrated parts maps, hardware reference and troubleshooting guides, and RTF cards (similar to Release Notes) for Evo and Presario product lines, including components and peripherals.

Metrowerks
Technical Writer
January 2002 - February 2002

• Updated C Compilers Reference for CodeWarrior 8, an IDE for C/C++/Java programming on various platforms, including Windows, Mac OS, 68K, and Embedded 68K.
• Edited FAQs, release notes, and quick start guides for CodeWarrior 8.

Quest Software
Technical Writer
June 2001 - November 2001

• Updated User Guide for Foglight 3 for Peoplesoft, SAP, and Siebel.
• Converted User Guide for Foglight 3 for Peoplesoft, SAP, and Siebel into context-sensitive online help modules.
• Updated Administration Guide for Foglight 3, including procedures for installing and configuring on NT and Unix platforms.

3ddiE.com (formerly eddiemcham.com)
Webmaster
February 2001 - Present

• Created composite, slices, graphics, and XHTML/CSS-based layout.
• Developing database-driven content and contact form functionality using PHP and MySQL tables.
• Developed a random banner graphic generator with five versions of a lighthouse graphic: Greek, Latin, Persian, Russian, and Spanish translations of the phrase "It is finished" (John 19:30).
• Placed all web pages' contents into one stack on one page, then used DHTML to bring the selected "page" to the front, thereby reducing the number of calls to the web server and speeding up page loading.
• Made each page layer call its contents via server-side includes (SSIs) to pertinent TXT files, thereby facilitating easy updating of web contents.
• Built an interactive contact form with Javascript-powered form validation and automatic generation of feedback email.
• Created storyboards to replace the original site.
• Created email accounts for pastor, office manager, webmaster, and music minister. Taught office manager how to create and manage email accounts, aliases, and spam filters.
• Made each page layer call its contents via server-side includes (SSIs) to pertinent TXT files, thereby facilitating easy updating of certain content blocks, such as banner headers, site menu, TEAMs lists, and Announcements.
• Designed a "tabbed" look-and-feel for the website, along with a random photo generator on the home page.
• Built a Sermons page that used ASP and an Excel spreadsheet as the data source, thereby making it easy for the office manager to update simply by adding new rows to the Excel file.
• Purchased, installed, and configured Total Recorder Professional software for recording the pastor's sermons and creating audio files of manageable sizes.
• Purchased, installed, and configured Ocean12 Calendar Manager Pro application, then taught two church members how to add, edit, and remove events, as well as how to change calendar display settings.
• Designed the original website layout for The Anchor Church in New Zealand.
• NEW PROJECT! Designing new website for Iranian Followers of Christ San Antonio, which will be powered by Joomla.

Dell Computer Corporation
Product Group Technical Writer/Editor
October 2000 - May 2001

• QA'd and updated User Guides, Service Manuals, and Technical Bulletins for Latitude, OptiPlex, and Precision PCs.
• QA'd and updated web-based versions of User Guides and Service Manuals for Latitude, OptiPlex, and Precision PCs.
• Coded HTML for Latitude, OptiPlex, and Precision support documentation in the following languages:
  

  English Brazilian Portuguese French German Italian Japanese Korean

  Polish Russian Simplified Chinese Spanish Thai Traditional Chinese Turkish

Motorola
Technical Writer
December 1999 - October 2000

• Co-authored J2ME Porting and Programming Guides for Motorola resource-restricted devices, such as cell phones and PDAs.
• Rewrote the Mobile Information Device Profile (JSR-37) Specification, Public Review Draft, Java 2 Platform Micro Edition, Draft 0.9, whose original author did not speak English as a primary language.

Cap Gemini America
Consultant / Technical Writer
August 1998 - December 1999

• Wrote System and Operation Guides for EnFile, a web-based document management system developed by Enron to archive tariff information for U.S. utility companies.
• Wrote User Guide for Play-by-Play Toys employees on how to use Oracle Financial Applications.
• Wrote web-based online help for the Garban Automated Transaction System (GATS), a set of real-time Java applications for U.S. securities trading.
• Wrote Technical Specifications for the Garban Automated Transaction System (GATS) to reduce the learning curve for new programmers.
• Discovered and repaired a Y2K bug within a JavaScript-based date/time stamp on Garban's website.

Information Development, Inc.
Technical Writer
August 1995 - August 1998

• Developed computer-based training (CBT) modules for Ameritech and Southwestern Bell new hires.
• CBT modules provided animated demos and interactive quizzes and exercises on the various types of phone service (e.g., DSL, T1, T3) and how service orders are processed into their billing systems.
• Wrote Instructor Guides and developed classroom aids to support the CBT modules for new hires at Ameritech and Southwestern Bell.
• Developed a project schedule to prioritize CBT modules under very tight deadlines.
• Managed a team that produced a two-volume set of manuals for Pakistani employees of Union Texas Petroleum on how to use Lawson Financial Applications.
• Developed Word macros to speed up the process of creating new chapters based on an existing template.
• Converted Sysco manuals to PDF, using the Compose plugin for Acrobat to speed up conversion time as well as significantly improve accuracy and consistency of PDF hyperlinks.
• Created and updated User Guide, training materials, and online help for the Global Optimized Liquid Distribution (GOLD) System, developed by BOC Gases.
• Wrote a DOS script that automates processing of multiple Help Project (HPJ) files and generation of Windows Help files in batch mode.
• Created a Windows Help file that served as a database field name glossary for Browning-Ferris Industries (BFI).
• Used this project to teach a co-worker how to use Doc-to-Help.

DynCorp
Desktop Publisher
February 1994 - August 1995

• Incorporated revisions into MIL-SPEC technical manuals for U.S. Army Tactical Vehicle Systems built by Stewart and Stevenson.
• Successfully proposed linking, rather than embedding, CAD drawings into WordPerfect sub-documents, which resulted in the following benefits:
  
  • Ensure that all CAD revisions are automatically reflected in the WordPerfect files.
  • Reduce the total file size of a typical expanded master document from 30 MB to 500 KB.
  • Eliminate frequent PC crashes due to enormous file sizes, as well as the irreparable file corruptions that resulted.
• Created a proofreader's checklist for spelling, grammar, punctuation, correct page layout, CAD drawing updates, and ensuring that all client change requests are implemented.